Refund Policy

Last updated April 10, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our Refund Policy.

You can request a refund for nearly any unused purchase. Wine Fridge Enthusiast will, upon request via returns@winefridgeenthusiast.com, issue a refund for any reason, if the request is made within 30 days of purchase and the product has not been used. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we will take a look.

Notice regarding Third Parties

At Wine Fridge Enthusiast, we collaborate with various wine fridge manufacturers to provide our customers with the best selection of products. While our Refund Policy is applicable to items purchased from us, we urge you to review the specific refund policies of each brand we carry for a comprehensive understanding of their respective procedures.

The brands we partner with include KingsBottle, Smith & Hanks, Lanbo, and  Summit Appliance. You can find the individual return policies for each of these manufacturers by following the respective links below:

By providing this information, we aim to maintain transparency with our customers and ensure compliance with legal requirements.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at returns@winefridgeenthusiast.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase. Please be aware that each vendor has their own specific return procedures, and it is necessary to follow the guidelines set by the vendor from whom the item was purchased. Regardless of the vendor, however, our company adheres to a standard 30-day return period.

Please note, you will be responsible for all return shipping charges, additionally, a 15% restocking fee will be charged for all returned items. We strongly recommend that you use a trackable method to mail your return.

Refunds

It is crucial to thoroughly inspect your order upon receipt. In the event of any damage, please take immediate photographs and reach out to our customer service team who will guide you through the process of exchanging the damaged item for an identical model. In order to open a support ticket, please contact customer service via returns@winefridgeenthusiast.com.

After receiving your return and inspecting the condition of your item, we will process your return. You will be issued a full refund within a week of approval if you are eligible. Please allow at least three (3) to seven (7) business days, or during holidays, six (6) to ten (10) business days from the receipt of your item to process your return.

You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If for any reason, Wine Fridge Enthusiast is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.

How to Request a Refund

You can request a refund or get other assistance with your purchases at returns@winefridgeenthusiast.com.

Abuse

Refunds are designed to remove the risk from purchasing products or services - not as a way to get free products. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a product that was purchased just before a sale and then immediately rebuying that product for the sale price.

No Disparagement

You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Wine Fridge Enthusiast’s products, services, members, managers, or employees.

Release of Liability

You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Wine Fridge Enthusiast and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.

No Admission of Liability

You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Wine Fridge Enthusiast with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.

Questions

If you have any questions concerning our Refund Policy, please contact us at:

Revision Date

This Refund Policy was last updated on 10 April 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.